Same-day Pickup & Delivery of your (eBay) Kleinanzeigen Purchase
General Terms and Conditions of Kleinanzeigen Kurier
§1. Services Provided by the Moving Company
The moving company undertakes its obligations with the customary care of a professional moving service in return for the agreed fee. Additional services and unforeseeable expenses at the time of contract conclusion must also be compensated. This includes services requested by the sender after the contract has been finalized. The company's duties may encompass furniture assembly/disassembly and packing of moving goods.
§2. Engagement of Third-Party Carriers
The moving company reserves the right to subcontract another carrier to perform the move.
§3. Gratuities
Tips are voluntary and are not included in the company's invoice.
§5. Cancellation and Withdrawal
In case of cancellation, Sections 415 HGB and 346 ff BGB apply. Cancellation fees are:
- 20% of total costs after order confirmation.
- 40% if canceled up to 5 working days before the moving date.
- 60% if canceled within 2 working days of the move.
- 80% if canceled 1 working day before the move.
- 100% on the moving day.
Cancellations must be in writing. The company may terminate the contract immediately if the sender violates its terms. The company also reserves the right to withdraw if doubts arise about the sender's ownership or financial capacity or if conditions on moving day make transport unsafe. The sender bears any resulting costs.
§12. Payment Terms
For domestic moves, payment is due before unloading is completed. For international moves, payment must be made before loading begins. Payments in foreign currency are calculated at the applicable exchange rate.
If payment is not made, the company may withhold or store the goods at the sender's expense in accordance with Section 419 HGB.
§14. Damage Claims
Claims for loss or damage expire:
- If visible damage is not reported in writing by the day after delivery.
- If non-visible damage is not reported in writing within 14 days of delivery. The sender must prove that damage occurred during transport.
§18. Governing Law
These terms are governed by German law.